We charge standard service fees based on the size of your house but your final total price depends on how much furniture you need as well as which items you select (pricier and higher quality vs. more affordable). Tell your designer about your budget and your needs. They can advise you about the best way to spend your money.

The cost of delivery and assembly is wrapped into your final package. All you pay is a single fee to KEJA, which covers the entire installation process including your new furniture, design, delivery, and assembly. We have a network of trusted delivery partners who will deliver and assemble for you.

The design process usually varies depending on your wants and needs but usually delivery and assembly is within 2-4 weeks after order confirmation.

This stage is the most important part of the process! It’s essential that you and your designer connect and discuss your design proposal. You can tell them about any items you like or don’t like, or if you’d like to add more items or try another layout.We find that booking a design call is the fastest and clearest way to communicate with your designer. It is often difficult to put what you like into words, so a conversation is needed for our designers to understand who you are and what you like. You can also give feedback via email, of course. If you have accessibility needs, please let us know in advance so we can accommodate you.

If you wish to return or exchange your products, please do so within 14 days after delivery. Our crew will pick up the pieces you no longer wish to keep and refund the partial price of the returned items. Returning the products will incur a 15% fee due to the additional delivery and disposal fees. Exchanges are free. Please note that sales are final for special sales or made-to-order items. Many quality steps are taken to ensure your products arrive to you in excellent condition. It is very important you inspect the purchase upon arrival. If an item is damaged in transit, please send us a photo with a description. We will request our supplier to send out a replacement or have our design team find new options for you. We will make sure you get what you need.

We are currently based in Helsinki, Finland and can easily service the Uusimaa, Pirkanmaa and Southwest regions. KEJA relies on a fast and reliable supply chain network to ship products across the country. Your delivery lead time will range from 2 to 4 weeks after your order is placed.

Yes. The delivery team will arrive with specific instructions about your furniture and your layout. They will bring the tools to unpack and assemble everything in your design package.Your movers will also collect and remove all packaging debris associated with the installation process (styrofoam, cardboard boxes, bubble wrap, etc.). They will leave your space tidy. Note that some items, such as picture frames, may require additional service to mount and frame. Our delivery team will not do any mounting.

We don’t mount anything onto walls and ceilings. If you have wall art and mirrors in your package, we will leave the products in your home and we will not be installing them. If you have purchased a move-in kit, we will place all the items onto a kitchen counter or dining table. We will not be placing each item into the cabinets.

You will work with our Operations team to select the best time slot for you. You can select an early, midday, or afternoon slot to work best with your schedule. It will depend on your schedule and your building, if you live in a condo or apartment.Saturday deliveries are available, but unfortunately we do not deliver on Sundays.Our delivery team can be flexible to meet your needs. Occasionally movers will get held up at a previous delivery, but they will communicate any delays promptly. Our Operations team is available to you via phone and email on delivery day should any problems arise.

You are not required to be present when your furniture is delivered as long as there are no personal items in the unit and you alert the property with a permission to enter (if applicable). If you have pets or small children, please make a plan for them.

We will send you a complete set of pictures showing the fully furnished house.

Our design and ordering process is very thorough so generally you have plenty of opportunity to change items before installation. We will assist you in ensuring that the furnishings chosen are fully coordinated and fit perfectly within the living space so changes are not usually necessary. If however, you or your tenant does not want a particular item, as long as it is unused and in its original condition, it can, after a thorough inspection, be replaced or changed. There might be a restocking fee for removing an unwanted item.